We back all of our products with a full guarantee. In the unlikely event that you experience any difficulty with your order our team are here to offer email and telephone support. If we are unable to resolve your problem to your complete satisfaction we will either exchange the goods or offer a full refund. If you accidentally purchase the wrong product we will offer to exchange the goods or provide a refund when you return the goods unopened and in a re-saleable condition, within 30 days of purchase. Please ask your Post Office for proof of posting as we cannot accept liability for lost items without proof of posting. In the unlikely event that your goods are faulty or we inadvertently send you the wrong item we will provide you with a prepaid postage label to return products if you contact our customer support team: email@example.com In the case of a refund where you return only one item from a multi-item shipment, you will be reimbursed a proportion of the shipment charge equivalent to that one item as a proportion to the number of items you purchased.
Please do not post any returns back without speaking to us. In most cases we will send you a prepaid postage label to enable you to post the items back at no cost to you. This helps us ensure you receive the best possible customer service.