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Returns Policy


At Frame Regalia we want you to be delighted every time you shop with us so we make our returns policy simple. For any defective\damaged products or order discrepancies received, please follow the returns procedure below:

  1. Products in working order must be returned in their original packaging.
  2. Faulty products still within the manufacturer’s warranty period should, if possible, be returned in their original packaging.
  3. Please enclose details of the defect,damage or discrepancy including print samples where applicable.
  4. Enclose original or copy of the sales invoice.
  5. Please obtain proof of posting when returning goods.

Please contact us on 01322 386949 before returning the products to obtain a returns number.

Please send your package to:

Returns Department
Frame Regalia
Unit A2 Pembroke Business Centre
Collage Road, Hextable,
Kent. BR8 7LT

Customers other than EC & UK resident domestic consumers should contact us regarding potential returns by e-mail or telephone.

Frame Regalia has just complete its 75th year serving Masonry as a Regalia Supplier in the UK. Our products are manufactured in England ensuring quality, our showroom and shop are in Hextable, Kent.
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